Managed Technical Service Desk
An efficient Technical Service Desk that addresses all the user enquiries at a reasonable cost and speed that suits the business, is the need of the hour for every organization. If you are looking to improve the service your Service Desk provides to employees and customers, and reduce costs, we could provide you a very viable solution through our managed service desk support services. Our team of experts would sit with you to understand your service delivery process maturity levels, re-engineer the same in line with industry standard processes such as ITSM, assist you to choose software tools that would automate the process and implement the same. Then we could orient your internal team to run the Technical Service Desk. We, not only help you to set up technical service desks, we can also manage and run your organization's Technical Service Desk at your site. We can also provide you an exclusive, comprehensive managed service desk support from our Global Competency Center, with very clearly defined Service Level Agreement (SLA). GCC is equipped to accept calls through, voice, e-mail, chat and exclusive customer portals. Tools of your choice for your service desk operation can be deployed. Desktop Management Services: as part for managed service desk support, we also provide desktop management, we aim at resolving user problems using remote troubleshooting techniques or desk-side visits. Precision Techserve through the Global Competency Center provides comprehensive and cost effective remote desktop support services to clients of varied size: Precision, provisions, images and troubleshoots PCs; provides anti-virus and security management; tracks hardware and software assets; and distributes your business applications to appropriate users. We can perform periodic data backups on mission critical desktops and restore the information on lost or damaged systems. In addition we also do other things to your desktop that are typically considered mundane such as:- Desktops and laptops configuration
- Software configuration
- Troubleshooting
- Security -- virus protection and security patch updates
- Data backup & disaster recovery
- Periodic data backup on mission-critical desktops
- Offsite data storage - based on backup strategy
- Rapid file/system restoration
- Application Software distribution
Precision Desktop Management Services can ensure that the end-users are productive,
Protected and satisfied, by doing the things you know you should do but seldom have the time for, such as:
- Keep every PC in your organization current with the latest anti-virus definitions
- Test critical OS and software patches, and then automatically distribute them to all your end users - with no disruption to your service
- Backup every PC periodically-making individual file or complete system restores possible
- Perform organization-wide asset tracking, and streamline directory management
The core components of Precision Techserve's Desktop Management Services include: anti-virus protection, critical OS and software updates, periodic PC backup, asset tracking, directory management and software distribution capabilities. It also includes the following:
- Desktop monitoring, if needed
- Notification of potential problems
- Antivirus scans
- Spyware scans and removal
- Internet debris cleaning
- Disk de-fragmentation
- Service pack and patch updates
- Performance reporting
- Hardware and software asset inventory management
- Security policy enforcement
