Quality Process
Quality at Precision Techserve is entrenched across all the aspects of service delivery. We combine the best in Quality, Processes, People and Infrastructure to deliver consistent and business-relevant outcomes. Productivity gains resulting from the quality improvements are shared with clients. Our quality policy is stated below:
We commit to provide Business Technology Solutions and Services by designing, building, securing and managing IT infrastructure, consistently, with speed, perfection and expertise that match or exceed our customer expectations.
We shall empower our employees through proficiency enhancement initiatives and continually improve our processes to create a world class organization."
Quality Initiatives at Precision Techserve:
ISO 9001
Our Global Competency Center is ISO 9001:2000 certified. We define metrics, constantly measure them and continually improve the processes to offer SLA based services.
ITIL Standards
Precision Techserve has adopted ITIL standards for its IT Services Management (ITSM) process. With a homegrown tool InsTIL that is fully ITIL compliant and resources who are ITIL certified, Precision Techserve is able to offer a superior quality of service to the IT organization that is dependable and predictable.
ISO 27001:2005
Our Global Competency Center is ISO 27001:2005 certified for Information Security Management. Our security practices ensure that all customer information is protected against errors and sabotage and integrity of information is ensured.
