Infrastructure
Salient Features of our Global Competency Center (GCC)
Precision Techserve has invested 1.5 Million US$ in creating this 14,000 sq. ft. Global Competency Center. This 100 seater facility acts as the nerve center for our Remote IT Infrastructure Management Service Delivery. Equipped to handle over half a million network elements this center operates round the clock to provide 24x7 support. The service delivery model is tuned to be in line with ITSM processes and the ground work to get this center certified for ISO 27000 has already started.
The center is built to exacting global standards for a tier-3 data center. Every minute detail, right from comfortable heating, ventilation and air-conditioning systems to complex technology tools were chosen after a careful evaluation.
A. Security Infrastructure
Physical Security: Biometric based personal identification system for access control, IP Surveillance system and 24x7 Physical Security have been implemented at center. Also start-of -the-art data center automation processes, fire alarm, fire suppression, have been put in place.
Data Security: The information assets have protected with a comprehensive Adaptive Security Architecture. This includes, Firewall, VPN, IDS & IPS implementation using best of the breed products on each of these technology areas. Additionally this center would be BS 7799 certified center for information security practices.
B. Power Source
The GCC is equipped with UPS devices and server power management systems to ensure uninterrupted service. UPS devices are deployed in parallel redundant configuration with N+1 redundancy to diesel generators.
C. HVAC (Heating Ventilation and Air Conditioning)
The HVAC system has been designed and implemented using experts in this domain. We have deployed a centralized air conditioning facility for the center with redundant cooling plant.
D. Telecommunication Infrastructure
The facility is equipped with Voice, E-mail & Chat facility to provide Infrastructure Management Services to clients. We are proposing to connect to client's facility through dedicated links. We would also provide managed services through VPN connectivity to clients where the numbers of network elements that are to be managed are minimal. We have a 512 Kbps leased Internet connectivity to an ISP with a redundant connectivity of another 512Kbps with an alternate ISP. These ISP links are being connected through an ISP Load balancer.
E. Infrastructure & Tools
The network infrastructure of the facility has been designed with multiple redundancy features to support failovers. This facility has 6 Servers configured as cluster with fault-tolerance, running world-class tools, such as HP Openview Suite, Remedy, Microsoft MOM, etc., required for infrastructure management services.
Our unique value proposition includes:
- Clearly defined SLA based service delivery model.
- A comprehensive IT support model combining on-site service delivery and remote service delivery through our Global Competency Center (GCC).
- Strong industry standard process framework - ITIL.
- Secure, state-of-the-art infrastructure - GCC, for remote-support.
- World class competencies.
- Strategic alliances to bring suite of software tool to support your IT infrastructure.
With our matured processes, competency, tools and infrastructure we are geared to address every conceivable services need of our clients, however unique they may be.
