Case Study - Infrastructure Management Services (IMS)
Client 2: Case 1- A Case Study for Infrastructure Management Services for a Leading Multi Location IT, ITES, BPO
Area of Functions Desktop Management
Client: One of the leading BPO in the country with over 6000 users operating from over 6 locations. Client has already been under the outsource model for their entire desktop support and other areas of IT infrastructure.
Challenges
The client felt the need to have responsive and accountable support and decided for a change and looking for alternate vendor to provide the same. The major challenge was the time and responsive to the demands of the BPO environment. The Clients business is dynamic and sensitive to its clients demands and hence the major challenges to support the client is to have very quick turn around time. The business demands from the client is based on the dynamics of its clients decision on quality of infrastructure and speed of ramp-up.
The major tasks are,
1. Very short span of time to ramp up and deployment and
2. Quality of the deployment to meet the demands of the client.
Solutions
The first and foremost challenge in hand, is to gain the client confidence of the client that Precision Techserve can handle the challenge. Precision Techserve provided One Engineers as a test case and from there on Precision Techserve increased the team size to around 40 engineers. Based on the request from the IT Team, Precision Techserve has ramped-up the facility for new business in record time, Every Time.
Achievements
The client today has gained in confidence, that for any situation the IT Support team has a solution just a phone call away. The client feels comfortable in handling the situation that the Client IT and Precision Techserve Service Delivery are in Sync with each other for their demands and requirements.
Benefits
Precision Techserve is sized right to meet the challenges and flexible enough to meet the demands of the client, that led to increased role and responsibilities.
